PRIVACY POLICY Marina Immigration Corporation · Last updated: May 7, 2026
Marina Immigration Corporation (“Marina Immigration,” “we,” “our,” or “us”) is committed to protecting the personal information of our clients and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains what personal information we collect, why we collect it, how it is used and disclosed, and your rights with respect to that information.
By using our website at www.marinaimmigration.com or submitting information through our booking or contact forms, you consent to the practices described in this policy.
1. WHO WE ARE
Marina Immigration Corporation is a regulated immigration consulting practice operated by Marina Nelson, Regulated Canadian Immigration Consultant (RCIC), registration number R533453, in good standing with the College of Immigration and Citizenship Consultants (CICC). Our principal office is located in Louis Creek, British Columbia, Canada.
2. PERSONAL INFORMATION WE COLLECT
We collect personal information only for the purposes identified in this policy. Depending on how you interact with us, this may include:
- Contact and identity information: your name, email address, phone number, and country of residence
- Immigration-related information: nationality, travel document details, immigration history, family composition, employment history, educational credentials, and other information relevant to your immigration matter
- Payment information: transaction records associated with consultation or service fees. Credit and debit card data is processed directly by Stripe; PayPal transactions are processed by PayPal. We do not store full card numbers.
- Communications: emails, WhatsApp messages, and notes from consultations
- Website usage data: IP address, browser type, operating system, pages visited, and referral source, collected automatically via cookies and analytics tools
3. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information directly from you when you complete our online consultation booking form, contact form, or preliminary assessment form; when you communicate with us by email, phone, or WhatsApp; through Stripe or PayPal when you pay for a consultation or service; through Calendly when you schedule an appointment; and automatically through cookies and analytics when you browse our website.
4. WHY WE COLLECT AND USE YOUR INFORMATION
We use your personal information to provide immigration consulting services and advice; process consultation bookings and payments; prepare for and conduct your consultation; prepare and submit immigration applications on your behalf where a Service Agreement is in place; communicate with you about your matter, appointments, or inquiries; comply with our professional obligations to the CICC; comply with applicable laws including any reporting obligations; and improve our website and services.
We do not use your personal information for mass marketing. We do not sell your information to third parties.
5. THIRD-PARTY SERVICE PROVIDERS
We share personal information with third-party service providers only to the extent necessary to deliver our services. These providers include:
- Stripe — payment processing (credit/debit cards): stripe.com/privacy
- PayPal — payment processing: paypal.com/privacy
- Calendly — appointment scheduling: calendly.com/privacy
- WPForms / WordPress — web form processing and website infrastructure
- Google Analytics — anonymized website traffic analysis (if active)
These providers are contractually required to handle your information only for the purposes we specify and in a manner consistent with this policy.
6. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to Immigration, Refugees and Citizenship Canada (IRCC), Canada Border Services Agency (CBSA), provincial immigration authorities, or other government bodies as required in the course of your immigration matter; to our service providers as described above; where required or authorized by law, including in response to a valid court order or government demand; and to protect the rights, property, or safety of Marina Immigration, our clients, or the public.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
7. COOKIES
Our website uses cookies — small data files stored on your device — to recognize returning visitors, analyze site traffic, and improve your experience. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result. By continuing to use our website, you consent to the use of cookies as described here.
8. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to complete your immigration matter, and to satisfy any applicable legal, professional, or regulatory retention requirements. Immigration files are typically retained for a minimum of six years following the completion of a matter, in accordance with CICC professional standards.
9. YOUR RIGHTS UNDER PIPEDA
Subject to applicable legal exceptions, you have the right to request access to the personal information we hold about you; request correction of inaccurate or incomplete information; withdraw consent to certain uses of your information (subject to legal or contractual restrictions); and ask questions about our privacy practices.
To exercise any of these rights, please contact us at info@marinaimmigration.com. We will respond within 30 days.
10. SECURITY
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or loss. Sensitive data transmitted through our website is encrypted via HTTPS. Payment data is handled exclusively by PCI-compliant processors (Stripe and PayPal). Access to client files is limited to Marina Nelson personally.
No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any site you visit.
12. QUEBEC IMMIGRATION MATTERS
Marina Immigration does not advise on or represent clients in matters governed by Quebec immigration law, including CAQ and CSQ applications.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.
14. CONTACT US
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Marina Immigration Corporation Marina Nelson, RCIC — R533453 Louis Creek, British Columbia, Canada Email: info@marinaimmigration.com